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Frequently Asked Questions

Everything you need to know about Bloom. Can't find what you're looking for? Reach out to our team below.

Getting Started

Bloom is an AI-powered tutoring platform purpose-built for education. It provides students with a personal AI learning companion that guides them toward understanding using pedagogical techniques like Socratic questioning, rather than simply giving answers. For educators, Bloom offers an AI teaching assistant and powerful analytics to understand how students are learning.
Bloom is designed for educators and educational institutions to deploy with their students. Educators use Bloom to support teaching and learning within their classes, while institutions can roll it out at scale with features like SSO, LMS integration, and centralized user management. Bloom is most commonly used in secondary schools and universities, where it integrates directly into existing teaching workflows.
We're currently onboarding educators and institutions in waves. Sign up for early access using the form on our homepage, and we'll email you when your access is ready. We're also launching a free product for individual educators soon.
Yes, Bloom is available globally. We have users across Australia, the United States, the United Kingdom, Europe, and Asia.
Bloom works on any modern web browser (Chrome, Firefox, Safari, Edge) on desktop, laptop, tablet, or mobile devices. There's no app to download. Simply access Bloom through your browser.
Yes. We offer structured pilot programs for institutions considering Bloom. Pilots allow you to evaluate Bloom with a subset of students or courses, with defined scope, outcomes, and support. Pilot programs are typically costed and can be credited toward a full deployment if you proceed. Contact us to discuss a pilot suitable for your institution.

How Bloom Works

Bloom is purpose-built for learning, not general productivity. Unlike ChatGPT, Bloom is designed to support understanding rather than shortcut it. Bloom uses pedagogical techniques like Socratic questioning, grounds responses in your course materials, and provides educators with visibility into how students are learning. It also includes safeguards to reduce over-reliance on AI, so students build capability rather than outsource thinking.
Bloom includes educator tools that save hours of time, such as creating and managing AI tutors, configuring course materials, and monitoring student engagement. However, Bloom's core differentiator is that it is student-facing by design and grounded in learning science. Bloom is deployed directly with students as an AI tutor that supports understanding through techniques like guided questioning and scaffolding, rather than focusing primarily on teacher productivity. This approach has been developed and refined through research partnerships and live deployments in secondary schools and universities, allowing institutions to improve student outcomes while also reducing staff workload.
Like a good teacher, Bloom prioritizes guiding students toward understanding through questions, hints, and scaffolding—but will share answers when it helps learning. Crucially, Bloom won't do students' work for them, like writing their essays or completing assignments on their behalf.
Educators can upload slides, papers, syllabi, and other course materials to create a 'Teaching Space'. Bloom indexes these materials using our proprietary technology (including knowledge graphs and Retrieval Augmented Generation) so that responses to students are grounded in your approved content. Every answer can cite the specific page or slide it's referencing.
Bloom supports PDF, DOCX, PPTX, and other common document formats. You can drag and drop files directly into the platform, and materials can be added or removed from your Teaching Space at any time.
No AI system is completely free from errors. Bloom is designed to minimize inaccuracies by grounding responses in your course materials rather than relying on general web knowledge. Bloom also cites sources so students can verify information themselves. At an institutional level, we monitor usage patterns and continuously refine performance, which significantly reduces the kinds of hallucinations seen in general-purpose AI tools.
Bloom is designed around well-established principles from learning science. It primarily uses Socratic questioning to prompt students to explain their thinking rather than receive answers directly. Bloom also applies scaffolding by breaking complex tasks into manageable steps, and manages cognitive load by focusing attention on the most relevant concepts at each stage. These approaches are widely supported by research in education and cognitive psychology as effective for building understanding and long-term retention.
Yes. Educators can configure Bloom's persona to match their subject area and pedagogical approach—whether you want a Socratic guide, a thought partner, a critical thinking coach, or something else entirely. You can customize how directive or exploratory Bloom's responses are.
If a question falls outside your uploaded course materials or Bloom's knowledge, it will acknowledge this honestly rather than fabricating an answer. Bloom may suggest the student consult their teacher or other resources for questions it can't confidently answer.

For Educators

Bloom helps educators in three main ways: (1) Providing students with 24/7 tutoring support so they get help when you're not available; (2) Reducing repetitive student enquiries—institutions using Bloom have seen up to 94% reduction in admin emails; (3) Giving you insights into what students are struggling with through analytics dashboards, so you can focus your teaching time where it matters most.
Assistant Mode is a suite of educator tools built into Bloom. It helps you create quizzes, worksheets, and custom exercises with answer keys; generate feedback for students; explain tricky concepts; draft messages to parents or students; write report card comments; and handle other administrative tasks—all grounded in your course materials.
Yes. The educator dashboard provides insights into student engagement, common questions, and areas where students are struggling, without requiring you to review every individual conversation. This helps you identify topics that need more classroom attention.
Setting up Bloom is straightforward: (1) Upload your course materials (slides, readings, syllabus); (2) Optionally configure Bloom's teaching persona; (3) Invite your students, or share an access code. The whole process can take 10 minutes or less.
Yes. You can create multiple Blooms for different courses or classes, each with its own course materials and configuration. Students only see the materials relevant to their enrolled courses.
Yes. Bloom offers full LTI 1.3 compatibility, which means it integrates seamlessly with Moodle, Canvas, Schoology, Brightspace (D2L), Google Classroom, Microsoft Teams, Blackboard, and other LTI-compatible platforms. Students can access Bloom directly from within your LMS. We typically implement our LMS integration with our larger institutional deployments.
Yes. Each Bloom is scoped to the materials you upload. If you don't want Bloom to help with certain topics (for example, topics covered in an upcoming exam), you can remove those materials. You can also provide instructions about what types of questions Bloom should or shouldn't answer.
Bloom's educator dashboard shows engagement metrics (active users, session time, questions asked), topic insights (what students are asking about, common struggles), and AI-powered summaries of student learning patterns. These insights help you understand where students need additional support.

For Students

Bloom acts as your personal AI tutor, available 24/7 to help you understand course material. Rather than just giving you answers, Bloom guides you through problems step by step, asks questions to help you think critically, and provides explanations tailored to your level of understanding. It's like having a knowledgeable study partner who's always patient and available.
Bloom works across all disciplines—from STEM subjects (with built-in equation editors and code environments) to humanities, social sciences, business, and more. The key is that your educator uploads the relevant course materials, which Bloom then uses to provide subject-specific tutoring.
Yes. Bloom includes a built-in LaTeX equation editor for mathematics, making it easy to type and discuss mathematical notation. For programming, Bloom understands many programming languages and can help you debug code, understand algorithms, and learn programming concepts.
Research shows that generic AI tools like ChatGPT can harm learning when students use them as a crutch to get answers. Bloom is specifically designed to avoid this. It guides you toward understanding rather than doing your work for you. A Harvard study found that students using an AI tutor designed for learning (like Bloom) showed grades improvement of twice as much as those in traditional active learning sessions.
Absolutely. Bloom can help you review course material, work through practice problems, test your understanding with interactive quizzes, and identify areas where you need more study. Because Bloom is grounded in your course materials, it's focused on what you actually need to know for your assessments.
Yes! One of Bloom's key benefits is 24/7 availability. Whether you're studying late at night, over the weekend, or during holidays, Bloom is there to help. This is especially valuable when your teacher or tutor isn't available.
No. Bloom is designed to help you learn and understand, not to do your work for you. It won't write your essays, complete your assignments, or produce work you can submit as your own. Instead, it will help you develop your own ideas, improve your writing, and understand the concepts you need to complete assignments yourself.
Bloom offers multiple learning interfaces: a document viewer where you can read through slides or papers while Bloom follows along; a canvas interface for working through problems with Bloom guiding you; and AI-native assessments with interactive quizzing beyond just multiple choice.

For Institutions

We work directly with institutions to deploy Bloom across departments, faculties, or the entire institution. This includes SSO integration with your identity provider, LMS integration via LTI 1.3, bulk user provisioning, and centralized$ administration. Our team provides onboarding support and training for educators.
Yes. Bloom integrates with your institution's Single Sign-On system, allowing students and staff to access Bloom using their existing institutional credentials. We support OpenID Connect (OIDC), SAML 2.0, OAuth, and other standard protocols.
Bloom supports hierarchical organisation structures. Administrators can manage access at the institutional, faculty, department, or course level. Each Teaching Space can have its own materials and configuration, while central administrators maintain oversight and governance.
We provide dedicated support for institutional clients including: implementation and technical integration assistance; educator onboarding and training; ongoing customer success management; regular check-ins and usage reviews; and priority technical support.
Absolutely. We encourage institutions to run a pilot with a subset of courses or students before committing to a full deployment. This allows you to evaluate Bloom's impact on learning outcomes, student satisfaction, and educator workload in your specific context.
Yes. In addition to course-level analytics for individual educators, institutions receive aggregated reports on platform usage, engagement trends, and learning insights across the organisation. These can support reporting on AI adoption and educational technology investments.
Institutions retain full ownership over all course materials and student data. Your content remains your intellectual property, and no other institution can access or use your proprietary materials.

Security & Privacy

Yes. Security is core to Bloom. We use AES-256 encryption for data at rest and TLS encryption for data in transit. Our platform has been penetration tested by CyberCX, a leading cybersecurity firm, with no high or critical issues identified.
Yes. Bloom is designed to be FERPA compliant. We can execute a Data Processing Agreement (DPA) with educational institutions and act as a 'school official' under FERPA, with access to student education records limited to the educational purposes for which we're engaged.
Yes. We comply with the EU General Data Protection Regulation (GDPR) and UK GDPR. We support data subject rights including access, deletion, and portability requests. For EU/UK users, we have appointed DataRep as our local representative.
Yes. Bloom AI Pty Ltd is an Australian company and complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Data from paid institutional accounts is never used for model training. For free accounts, de-identified data may be used to improve Bloom by default, but users can opt out at any time. This is a key differentiator from many generic AI tools.
We host data primarily on Google Cloud in Australia. For institutions with specific data residency requirements, we offer flexible options to store data in different regions to ensure compliance with local data protection laws.
Yes. We support data access requests, deletion requests, and data portability where applicable. Users can contact us at [email protected] to exercise their data rights.
Yes. We offer multi-factor authentication to add an extra layer of protection to user accounts. Combined with SSO integration, this ensures robust access security for institutional deployments.

Pricing & Plans

We're launching a free product for individual educators soon. Institutional access with advanced features like analytics dashboards, SSO integration, LMS connectivity, and bulk management is available through our institutional plans.
Institutional pricing is based on the number of seats and the features required. Contact us for a customized quote based on your institution's needs.
As an education-focused company, our pricing is already designed with educational institutions in mind. We work with institutions of all sizes, from individual schools to large university systems, and can structure pricing to fit your budget and procurement processes.
Institutional plans typically include: unlimited Teaching Spaces; SSO and LMS integration; educator and admin dashboards with analytics; priority support; dedicated customer success management; and regular product updates. Specific inclusions depend on the plan level.
We're committed to making quality AI tutoring accessible. If your institution faces budget constraints, reach out to discuss options. We also partner with research institutions on grant-funded projects that can provide access to Bloom.

Research & Evidence

Yes, when designed correctly. A Harvard randomised controlled trial found that students using a pedagogically designed AI tutor learned over twice as much as those in traditional active learning sessions, while also reporting higher engagement and motivation. However, research also shows that generic AI tools without pedagogical safeguards can actually harm learning—which is why Bloom is purpose-built for education.
No, and that's not our goal. Bloom is designed to augment and support educators, not replace them. AI tutoring is most effective when combined with quality human instruction. Bloom handles repetitive questions and provides 24/7 availability, freeing educators to focus on the high-value work that only humans can do—mentoring, inspiring, and guiding students.
A University of Pennsylvania study found that students using ChatGPT-like AI performed 17% worse on unassisted exams compared to a control group. The main mechanism: students used the AI as a crutch to get answers rather than developing understanding. Bloom addresses this through pedagogical guardrails that encourage students to think rather than just receive answers.
Yes. We collaborate with universities including UNSW Sydney, University of Newcastle, and University of Technology Sydney on research into AI-powered learning. We recently secured a $480,000 grant from Australia's Economic Accelerator in partnership with UNSW to advance pedagogical AI research.
Institutions using Bloom have reported: 97% student satisfaction rates; 1.5x higher course retention; up to 94% reduction in repetitive student enquiries to teaching staff. These results come from real deployments across universities and schools worldwide.

Still have questions?

Can't find the answer you're looking for? Get in touch with our team.